Refund and Cancellation Policy
Last updated: August 8, 2026
This policy covers the one-time EventHub Pro upgrade purchased for an individual event. The upgrade does not renew automatically, so there is no recurring subscription to cancel.
When a refund may be available
Refund requests are assessed under applicable consumer law and the rules of the payment provider. Contact us if a purchase was duplicated, unauthorized, not delivered, or materially defective. Because Pro functionality is digital and may be activated immediately, a statutory withdrawal right may be limited after delivery begins where the law permits and the required consent was obtained. This does not affect mandatory consumer rights.
How to request a website-purchase refund
For a purchase processed by Paddle on the EventHub website, contact support@geteventhub.app or use the support link on your Paddle receipt. Include the account email, transaction ID, event name, purchase date, and reason for the request. Never send full card or bank details.
support@geteventhub.appProcessing and payment method
We will review the request and respond without undue delay. Paddle may review or approve live refunds. Approved refunds are returned through Paddle to the original payment method; the time until funds appear depends on the payment method and financial institution.
Google Play and Apple App Store purchases
A purchase processed by Google Play or the Apple App Store must be requested and handled using that store’s refund tools and policies. EventHub cannot directly refund a transaction for which the store is the payment processor.
Questions
For questions about payments, cancellations, or refunds, contact support@geteventhub.app. This policy should be read together with the EventHub Terms of Service and Privacy Policy.